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Questions, Answered

Questions About Your House Cleaning Service

Pricing, access, pets, recurring service, Airbnb turnovers, and business walkthroughs—clear answers without making you chase us for the fine print.

01

Start Here

Choosing The Right Clean

Pick the service that solves today’s problem—then decide whether you want us to keep it handled.

What Is The Difference Between Recurring, Deep, And Move-In/Move-Out Cleaning?

Recurring House Cleaning maintains a home that is already at a workable baseline. A Deep Clean resets buildup, baseboards, fixtures, doors, and overlooked details. Move-In/Move-Out Cleaning is built for an empty home and adds the inside spaces people inspect before keys change hands. See the full room-by-room comparison on our cleaning checklist.

Do I Have To Start With A Deep Clean?

Not automatically. We recommend the smaller service when it fits. If the home needs a reset before recurring care can maintain it, we’ll explain why and show you the scope difference before you decide.

How Often Should I Schedule Recurring House Cleaning?

Biweekly works well for most busy households. Weekly is best for pets, children, frequent entertaining, or anyone who wants the home consistently handled. Monthly works for lighter-use homes, but more buildup accumulates between visits.

Can I Add The Inside Of Appliances, Cabinets, Or Windows?

Yes. Add-ons are agreed before work begins, so the scope and price stay clear. Review the current add-on list or call us about a surface or task you do not see.

02

Cleaning Day

What Happens During Your Visit

Access can be simple, pets can stay comfortable, and you do not have to rearrange your day around us.

Do I Need To Be Home During The Cleaning?

You do not need to be home while we clean. We highly recommend joining the cleaning team for the final walkthrough so you can review the completed work together and make sure you receive the five-star experience you deserve. If you cannot be there, that is completely fine—we will send completion photos instead. Just share your approved access method, such as a garage code, lockbox, concierge, or front desk.

Do I Need To Provide Supplies Or Equipment?

No. Our cleaners bring the supplies and equipment required for the quoted service. If a specialty surface requires a product you prefer, leave it out with clear instructions and tell our team before the visit.

How Should I Prepare For The Appointment?

Clear floors and surfaces let us spend more time cleaning instead of moving belongings. Secure private documents and valuables, tell us about delicate surfaces, and place pets wherever they will be most comfortable while equipment moves through the home.

How Many Cleaners Will Come?

One or two for most homes, depending on size and routing. Larger homes may receive a multi-cleaner team so the work can finish the same day without lowering the standard. Your flat price does not change based on crew size.

Are You Pet Friendly?

Yes. Tell us your pet’s name, temperament, and whether a door or gate must stay closed. If your pet is anxious around vacuums or unfamiliar people, a comfortable separate room is usually easiest for everyone.

03

What You Can Expect

Trust, Safety, And Policies

You are inviting someone into your home or business. The important protections should never be buried.

Are Your Cleaners Background-Checked And Insured?

Yes. Every cleaner passes a criminal background check before their first job and is covered by general liability insurance while providing service.

Will I Always Have The Same Cleaner?

We prioritize continuity whenever scheduling allows. Illness, time off, and availability can require a different cleaner, so we never make a promise we cannot keep. Your home notes, preferences, and checklist stay documented for every professional assigned to your home.

What If Something Was Missed?

Tell us within 24 hours. Our Make-It-Right Guarantee means we return and re-clean the missed checklist item free. The published checklist defines the standard before the visit, so there is no guessing about what “done” means.

What Is Your Cancellation And Rescheduling Policy?

Rescheduling is free when you tell us before the visit. Cancelling with at least 24 hours’ notice is also free. A cancellation inside 24 hours—or a lockout when the team arrives—carries a $50 fee because the route and cleaner time have already been reserved.

Is There Anything You Do Not Clean?

For health and safety reasons, we do not handle bodily fluids, pet waste, active infestations, or hazardous materials. We do not move heavy furniture or appliances, climb beyond a two-step ladder, or perform exterior work requiring specialty equipment. Ask before the visit if a task is unusual.

04

No Surprise Math

Pricing And Payment

Know what affects the price, when the card is processed, and why recurring care costs less.

How Much Does House Cleaning Cost In Phoenix And Scottsdale?

Recurring house cleaning starts at $180, deep cleaning starts at $350, and move-in/move-out cleaning starts at $450. Home size, condition, frequency, and add-ons determine the confirmed flat price. See all current starting prices on our pricing page.

Do Recurring Clients Pay Less?

Yes. Recurring visits are priced below comparable one-time work, and more frequent service generally costs less per visit because less buildup accumulates between cleanings.

How Does Payment Work?

We accept credit and debit cards. A card authorization may appear the day before service, but funds are not captured until after the cleaning is completed.

Will The Price Change After The Team Arrives?

Not without a conversation and your approval. If the condition or requested scope is materially different from what was quoted, we explain it before additional work begins—not after the cleaning is finished.

05

More Than House Cleaning

Airbnb, Commercial, And Post-Construction

Specialty work has different stakes, schedules, and pricing. Commercial and post-construction work begin with a free walkthrough; Airbnb owners can request a property-specific per-turn rate.

Airbnb & STR

Can You Manage Turnovers From Our Booking Calendar?

Yes. We can monitor the shared booking calendar, schedule each turnover, reset and stage the property, report damage or low supplies, and flag maintenance before the next guest arrives.

Explore Airbnb Turnovers →
Airbnb & STR

Do You Handle Same-Day Turnovers, Linens, And Restocking?

We schedule around checkout-to-check-in windows, including back-to-backs. Beds are made with the linens you provide, and consumables are replenished from the property’s existing supply.

Request My Per-Turn Rate →
Commercial

Can Cleaning Happen After Hours Or Early In The Morning?

Yes. We build the service window around your operating hours so your medical, dental, wellness, professional, or owner-operated business is ready without disrupting customers or staff.

Explore Commercial Cleaning →
Commercial

How Is A Commercial Cleaning Quote Created?

We begin with a free, no-obligation walkthrough. We review the space, priorities, frequency, access, and preferred service window, then provide a written scope and price.

Request a Free Walkthrough →
Post-Construction

Do You Clean Renovations As Well As New Construction?

Yes. The project may be a kitchen renovation, full remodel, tenant improvement, or ground-up build. The walkthrough identifies the current phase, finish risks, dust, residue, access, and handoff date.

Explore Post-Construction →
Post-Construction

Is Debris Hauling Or Hazardous Cleanup Included?

Those require separate confirmation. Our specialty is detailed cleaning that prepares finished work for handoff, move-in, or reveal. Tell us about heavy debris, paint, adhesives, or unusual materials during the walkthrough so boundaries are clear.

Request My Project Bid →

A Cleaner Home Is One Call Away.

Call or text and we’ll help you choose the right service, confirm the price, and find a time that works. Prefer a web form? Send a short request and we’ll contact you.

Contact us during business hours: Mon–Fri 8am–8pm, weekends 8am–6pm.

4.9

4.9 stars from 58 Google reviews. Verified September 5, 2026. Read every review, unfiltered, straight from Google.

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