Terms of Service
Effective October 13, 2026. These terms govern our cleaning services, website, and messaging programs. By booking with us, you agree to these terms.
How Your Clean Works
When you book, we record every request you give us, and your cleaner has those notes before arriving. We strongly recommend that every new client begin with a deep clean. This detailed clean resets your entire home (or apartment), so your regular visits keep it at that spotless standard.
If you’re home, your cleaner begins with a quick walkthrough alongside you to confirm the scope of work. Your cleaning team then follows our proven 5-star cleaning checklist room by room, and we take before and after photos of every clean. Your cleaner finishes with a final walkthrough alongside you. Any touch-up is handled during the same visit, and your cleaner does not leave until you are 100% satisfied. We strongly recommend being home for the final walkthrough on your first few cleans, beginning with your deep clean, so your cleaner learns what matters most to you.
After your clean, our team calls to confirm you were 100% satisfied and had a 5-star experience, and to hear how we can improve.
The customer guide that explains this process is available as a PDF: The Spotless Home Guarantee.
Your Price
You approve the cleaning scope and price before we start. Anything not on your booking requires your approval before we do it.
Card On File & Temporary Card Hold
A card on file is required to book. 24 hours before your clean, we place a temporary hold on your card for the price of your clean. A hold is not a charge. If the hold is declined, we’ll contact you to update your card.
The hold drops off on its own, usually within a few days; timing depends on your bank. If you briefly see the hold and your payment at the same time, the hold is not a second charge.
Payment
After your clean, we call to confirm you are satisfied. Once you confirm, we charge your card. We send your invoice with your before and after photos, and if that invoice remains unpaid 24 hours after it is issued, we charge the card on file. If you report a cleaning issue before payment, we hold the automatic card charge until the re-clean or complaint is resolved.
Arrival Window
Your cleaner arrives within 2 hours of your scheduled time. For a 10:00 a.m. clean, that means arrival between 10:00 a.m. and 12:00 p.m. This is an arrival window, not the duration of your clean. Your cleaner stays until your home is spotless. If your cleaner can come early or is running behind, we will text you.
Appointment Confirmation and Access
We give recurring clients priority scheduling. Once you have arranged access with our team and authorized us to use that arrangement for future visits, you only need to contact us when it changes. Otherwise, please confirm your appointment at least two hours before your scheduled cleaning time. If we cannot confirm access, we will try to reach you before rescheduling. For your first cleaning, we will contact you to confirm the arrangements and work with you if the timing presents a difficulty. No fee applies when we reschedule because we could not confirm access.
Rescheduling
Rescheduling is always free. Contact us to choose another available appointment. Cancellations made less than 24 hours before your scheduled appointment and lockouts on arrival carry a $50 fee. We add the cancellation or lockout fee to your next clean or charge the card on file.
Access to Your Home
During your arrival window, please be home or arrange access with our team in advance; we confirm those arrangements with you privately after booking. If we can’t get in during your window, we’ll call and text you, then wait 15 minutes. After that, a $50 lockout fee applies. We add it to your next clean or charge it to your card on file.
Safe Working Conditions
Water, electricity, and air conditioning must be on. For safety, our cleaners may stop work if there are bodily fluids, pests, mold, or aggressive pets. If we can’t start or finish for these reasons, a $50 fee applies. We add it to your next clean or charge it to your card on file.
The Spotless Home Guarantee
If something is not right, call us at (623) 400-8372 within 24 hours after your clean and text us a photo of the reported area. We will schedule a free re-clean of the reported items at the earliest time that works for you, typically within 2 to 3 days of your report. If you prefer a later time, please be available within 3 days of your report. The offer does not expire because of a delay caused by Greater Phoenix Cleaning. Otherwise, the re-clean offer ends after that 3-day period. Our guarantee provides a free re-clean, rather than a refund. Nothing in this guarantee limits rights or remedies that cannot lawfully be waived.
Damage
Report any damage within 24 hours of your clean, with photos. Damage claims are handled through our insurance.
Photos
We take before and after photos of every clean and send them with your invoice, or by text or email if you prefer. We may share photos of cleaned rooms, such as a clean kitchen or bathroom, on our website and social media. These photos never show personal items or anything that could identify you or your home. Prefer we don’t share any photos? Just tell us, and we won’t.
Your Cleaner
We schedule the same cleaner for you each time. If you would prefer a different cleaner, tell our team and we will arrange a change before your next visit.
Residential & Commercial
Your recurring plan continues on your schedule until you ask us to change it. Residential recurring plans have no long-term contracts. Commercial accounts operate on a written service agreement stating scope, schedule, and price, signed by both parties before service begins.
SMS Messaging Program
Greater Phoenix Cleaning may send non-marketing texts about requested quotes, scheduling, appointment reminders, service status, and customer support only when the recipient has provided the applicable consent. We may separately send marketing texts about offers, discounts, and service updates only when the recipient has separately opted into marketing messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to revoke consent. Reply HELP for help, call (623) 400-8372, or email info@greaterphoenixcleaning.com. We will honor reasonable revocation requests made through any method that clearly communicates the request. After an opt-out request, one non-promotional confirmation message may be sent. Carriers are not liable for delayed or undelivered messages.
Our handling of personal and mobile information is described in the Privacy Policy.
Website Use
You may use this website only for lawful purposes. Website content, pricing, availability, and service descriptions may be updated prospectively. Unauthorized interference with the website, attempts to access systems or data, and misuse of our content are prohibited.
Updates to These Terms
We update these terms from time to time and post the current version on this page. The terms in effect when you book apply to that booking, so a change we make later never affects a clean you have already scheduled. Continuing to book with us after a change means you accept the updated terms for those later bookings.
Governing Law
These terms are governed by the laws of the State of Arizona and applicable federal law. Nothing in these terms limits rights or remedies that cannot lawfully be waived.
Business Identity
The website and messaging program are operated by Greater Phoenix Cleaning, based in Phoenix, Arizona, and serving the Greater Phoenix Valley. Phone: (623) 400-8372. Email: info@greaterphoenixcleaning.com.
Questions
Email info@greaterphoenixcleaning.com or call or text (623) 400-8372 — a real person answers during business hours.
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